Privacy Policy - Docklands Man with Van

At Docklands Man with Van, your privacy is of paramount importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you engage with our services. By utilizing our services, you agree to the practices described in this policy.

Information We Collect

We collect various types of information to provide and improve our services to you:

Personal Identification Information: Name, email address, phone number, and home address.
Service Details: Information related to the services you request, including moving dates, locations, and specific requirements.
Payment Information: Credit card details and billing address necessary for processing payments.
Technical Data: IP addresses, browser type, operating system, and other technical data collected through cookies and similar technologies.

How We Use Your Information

We utilize the collected information for various purposes:

To Provide Services: Facilitate bookings, coordinate logistics, and ensure timely delivery of our services.
Communication: Respond to inquiries, provide customer support, and send important updates related to your service.
Payment Processing: Handle transactions securely and manage billing processes.
Improvement of Services: Analyze usage patterns and feedback to enhance our offerings.
Marketing: With your consent, send promotional materials and information about new services.

Sharing Your Information

We are committed to ensuring the confidentiality of your information. We may share your data in the following circumstances:

Service Providers: Trusted third parties who assist us in operating our business, such as payment processors and logistics partners.
Legal Requirements: When required by law or to protect our rights, safety, or property.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data during transmission and storage.
Regular security assessments and audits.
Access controls to ensure that only authorized personnel can access your information.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform:

Essential Cookies: Necessary for the operation of our website and services.
Performance Cookies: Help us understand how users interact with our site, allowing us to improve functionality.
Advertising Cookies: Facilitate personalized advertising based on your interests and browsing behavior.

You can control the use of cookies through your browser settings, but disabling certain cookies may impact the functionality of our services.

Your Rights

You have the following rights regarding your personal information:

Access: Request access to the personal data we hold about you.
Correction: Request correction of any inaccurate or incomplete data.
Deletion: Request the deletion of your personal information, subject to certain legal obligations.
Restriction of Processing: Request that we limit the processing of your data under specific circumstances.
Data Portability: Receive your personal information in a structured, machine-readable format.
Objection: Object to the processing of your data for specific purposes, such as direct marketing.

To exercise these rights, please contact us through the appropriate channels provided in our services.

Third-Party Links

Our services may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any external sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by updating the "Last Updated" date at the top of this policy. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. By using our services, you consent to the transfer of your data to countries that may have different data protection laws than your own.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: When you have given clear consent for us to process your personal data for a specific purpose.
Contractual Necessity: When processing is necessary for the performance of a contract with you.
Legal Obligation: When processing is necessary for compliance with a legal obligation.
Legitimate Interests: When processing is necessary for our legitimate interests, provided your rights do not override those interests.

Automated Decision Making and Profiling

We do not engage in automated decision-making or profiling that significantly affects you. Any decisions made are based on human judgment and are aimed at providing you with the best possible service.

Contacting Us

If you have any questions or concerns about this Privacy Policy or our data practices, please refer to the appropriate channels within our services to reach out to us.